Dohatna Innovative Distribution announces launch of ‘Samsung Travel Companion’ Program in Qatar

Ali Bin Ali Holding’s Dohatna Innovative Distribution, the official partner of Samsung Electronics, On December 10, 2019 announced the launch of ‘Samsung Travel Companion’ program. Exclusive for travelers with Galaxy smartphones, the program will be live at the Qatar Duty Free Samsung Brand Shop located at the departure terminal within Hamad International Airport from December 12, 2019 to February 12, 2020.

Travelers with Samsung Galaxy smartphones will benefit from various services offered as part of the program at the Samsung Brand Shop – including support with software update, data transfer and general consultation about their device. While program is live, customers and program participants will be offered a travel pouch as a gift.

Commenting on the Program, General Manager of Dohatna Innovative Distribution Mr. Mohammad Imran said: “With the holiday season coming up, it is a very strategic decision to launch the Samsung Travel Companion program. This is a new level of reaching out to the customers and catering to their needs. Dohatna Innovative Distribution is glad to partner with Samsung in launching this program.”

Mr. Kiran Kumar Tewari, Head of Customer Service Group at Samsung Gulf Electronics, said: “We believe that customers’ satisfaction plays a vital role, not just in retaining our loyal customers but also in attracting new ones through positive feedback and strong customer service portfolios. We are constantly finding ways to enhance our services by understanding our customers’ needs and wants. As the leader in the technology industry, we strive to offer excellence in customer service.”

For more details of this program please contact Samsung on 800-2255 

Dohatna Innovative Distribution hosts exclusive Galaxy Fold event in Qatar

Ali Bin Ali Holding’s Dohatna Innovative Distribution, the official partner of Samsung Electronics, organized a special event in Doha on November 27 to offer high-profile guests a first-hand experience of the Galaxy Fold and a chance to discover Samsung’s largest-ever mobile display as well as multiple functionalities.

The exclusive event highlighted how the Galaxy Fold brings together the best of the smartphone and tablet experiences, folding them into one device.

 

Present at the exclusive event, held at Galeries Lafayette Doha’s Wahaj restaurant in 21 High st –Katara, were the Chairman & President of Ali Bin Ali Holding, Mr. Adel Ali Bin Ali; Vice-Chairman & EVP of Ali Bin Ali Holding, Mr. Nabeel Ali Bin Ali; General Manager of Dohatna Innovative Distribution, Mr. Mohammad Imran; Managing Director of Samsung Electronics Qatar & Kuwait, Mr. JungHeum Shin; and other officials from Dohatna’s Samsung Qatar team.

 

Welcoming everyone, Mr. Adel Ali Bin Ali said: “We are glad to be a part of this new chapter of mobile device history in Qatar. Our relationship with Samsung Electronics is not new and we hope to join hands with them in launching many more innovative products in Qatar.”

 

The Galaxy Fold has a 4.6-inch cover display and, when unfolded, the device reveals the world’s first 7.3-inch Infinity Flex Display, offering endless multitasking possibilities. The Galaxy Fold is also equipped with six versatile cameras from cover to cover, allowing you to snap a photo whenever and wherever while offering you flexibility in function as well as form. With a next-generation AP chipset and 12GB of RAM, the Galaxy Fold can achieve powerful performance.

 

Mr. JungHeum Shin said: “Samsung and Dohatna Innovative Distribution share a long-standing partnership and are continually looking for new ways to deliver the best possible mobile experiences to customers in Qatar. The category-defining Galaxy Fold is designed to inspire and unlock new mobile experiences, as evident in today’s event.”

 

The Galaxy Fold comes with 12GB of RAM and 512GB internal storage in Space Silver and Cosmos Black colors.

Dohatna Innovative Distribution holds training workshop

 

Ali Bin Ali Holding’s Dohatna Innovative Distribution recently organized a training workshop on the features and benefits of the newly launched Galaxy Note10 lineup for Samsung dealers in Qatar.

 

The Note10 and Note10+ have elicited a huge interest in the country during the pre-order period, prompting Dohatna — the official distributor of Samsung in Qatar — to extend a pre-order purchase benefit for a few more days. 

 

A limited number of Galaxy Buds are now available at all Dohatna Innovative Distribution outlets and a pair will to be given away with each purchase of a Note10 or Note10+. The offer is being rolled out on a first-come-first-served basis. 

 

The product training, held at Grand Hyatt Doha Hotel and Villas in West Bay Lagoon on August 21, 2019, was designed to enable salespersons to develop a deeper understanding of the Note10 offerings so that they can help customers make the right choice.

 

The exhaustive workshop covered everything – from the hardware to the technical know-how to equip the salespersons to address any queries potential customers may have.

 

“Samsung’s latest Note10 series features some of the most technically advanced smartphones. They offer a plethora of features; some of them are easily understood and others not so much. We want the Note10 customers to have an elevated experience at the stores — be it for a first-time Samsung user or the most discerning customer. The workshop was meant to do that,” said Mr. Mohammed Imran, General Manager, Dohatna Innovative Distribution.

 

Mr. Imran also explained that the workshop was aimed at empowering salespersons with product knowledge so that they feel confident and passionate about what they are selling. “We had our potential customers at the center while designing the workshop module, which gives much importance to customer experience rather than sales techniques,” he added.

 

Dohatna’s Trade Marketing Manager, Mr. Deepak Jayaram, said, “Through the workshop, we brought together sound technical knowledge and good sales behavior within clearly defined parameters of transparency and honesty. We are sure our customers will appreciate the effort we put into this program.”

He added, “Understanding customer needs and managing many other parts of the sales process are about transferring confidence. The workshop was anchored to accomplish this transfer of confidence.”

 

Mr. Jayaram said the training laid strong emphasis on properly communicating the key features of the Note10 series to customers.

The S Pen, for instance, turns writing to text and with Bluetooth becomes a remote control. Inside Note10, the S Pen continuously charges and with a six-axis Gyro Sensor, offers touch-free gesture controls.

 

The Note10 series’ groundbreaking multi-camera system brings for the first time Live Focus, which gives special effects to video. “The Note10 lineup boasts of several such spectacular features. With the training program, we have made sure our salesforce is in a better position to educate customers about them,” Mr. Jayaram added.

Dohatna opens 4th Samsung Experience outlet at Al Khor Mall  

Ali Bin Ali (ABA) Group’s FMCG division – Dohatna Innovative Distribution continues to make steady progress by expanding its presence in the Qatar market. Accordingly, Dohatna has inaugurated the fourth Samsung Experience Store at Al Khor Mall.

 

On May 24, 2018, the store was ceremoniously opened on the first floor of Al Khor Mall. The event was attended by Managing Director of Samsung Qatar Mr. Andrew Shin, ABA Chief Operating Officer – FMCG Mr. Nabil Mourad, Dohatna General Manager Mr. Mohammed Imran and other members of the ABA Operating Board.

 

Mr. Mourad cut the ribbon along with Mr. Shin and declared the store open. Congratulating everyone, Mr. Mourad said, “Dohatna is strategically expanding its business and going beyond the boundaries of Doha to reach out to customers. I wish Dohatna all the best for future endeavors.”

 

The new outlet is a landmark in Dohatna’s journey as it marks their maiden presence in the retail market. The store will allow easy access for customers in Al Khor to get Samsung authorized stocks, including mobiles, tablets and mobile accessories.

 

The Al Khor store comes after the successful presence of Dohatna is in The Mall, City Center Mall and Doha Festival City.

ABA Group’s Dohatna Innovative Distribution launches Samsung’s new flagship model, Galaxy S8

Bringing another much-anticipated product to the Qatari market, Ali Bin Ali Group’s Dohatna Innovative Distribution launched the Samsung’s latest smartphone S8 and S8+ in Qatar on April 18.

The exclusive launch event at Four Seasons Hotel was attended by around 150 VVIPs and media persons from all over Qatar.

Mr. Adel Ali Bin Ali, ABA Group Chairman & President along with Mr. Ismail Yoon – President, Samsung Gulf Electronics cut the ribbon and let the helium balloons lift the cloth up into the air to reveal the new series.

The product experience zone was then revealed to the guests, who were also provided with product briefings and demonstrations.

Also present at the event were Mr. Tarek Sabbagh, Head of the IT & Mobile (IM) division at Samsung Gulf Electronics; and Mr. Mohammed Imran – General Manager, Dohatna Innovative Distribution.

Speaking at the official unboxing of the new Samsung Galaxy S8 and S8+, Mr. Adel Ali Bin Ali said: “It is our pleasure to be associated with Samsung Gulf Electronics and work together with them to introduce latest innovations to the people in Qatar. The Samsung S8 and S8+ are not just devices, they are an experience and I am sure will be loved by the people.”

The Galaxy S8 and S8+ were unveiled with bezel-less design, infinity display, Bixby – the ‘new way to interact with your phone’, premium camera, powerful performance, robust entertainment and the global standard in mobile security.

The latest technology from Samsung pushes the boundaries of traditional smartphones with the seamless screen hardware design and various new service offerings.