140 days since Forward e-HR Partner ‘Go Live’

We have completed 140 days since the Forward e-HR Partner ‘Go Live’. On this occasion, we want to share with you some important information about the system and how it is affecting ABA’s daily HR and Admin operations.

 

Forward e-HR Partner is already achieving the objectives for which it has been implemented.

 

The Self Service HR facility is the most ‘visible’ component of the system, which is handling and processing requests from all ABA staff members. The usefulness, ease of use and reliability of the system are becoming more evident with time and through users’ interactions.

 

Thanks to the dedication, commitment and hard work of the e-HR Partner implementation team (Business Partners, HR Division coordinators, Help Desk staff), we are almost ready to completely replace the old HRMS with the Forward e-HR Partners.

 

System Statistics

Number of transactions performed by e-HR Partner ‘Go Live’: 12,545.

Company letters request    2,138

Documents of record          69

Education and qualification                37

Other professional qualification       72

Medical insurance request                57

Personal information          952

Ticket information request   1,323

Exit permit request   279

Change bank account request 123

Self-service generic

Approval process   4,312

Training request   179

 

Forward Help Desk

 

Integral to the Forward system’s full implementation at ABA is the establishment of a support mechanism for the system. Accordingly, part of the Forward system support is the Forward Help Desk, which was launched simultaneously with the e-HR Partner Go Live. The Forward Help Desk is run by the ABA IT Department and located within the department.

 

The Forward Help Desk has received 1,954 requests, closing 1,840 requests to date – which accounts for around 95% of all requests.

ABA Group’s ERP Project ‘FORWARD’ makes yet another leap and is moving into phase 2

The ABA Group’s ERP project “Forward” has just reached a new milestone. Following a successful “Go Live” of our Human Capital Management (HCM) track, Forward is now confidently striding on to its second phase to include the Finance, Supply Chain and Manufacturing Divisions.

Symbolizing this progress and equipping the Group to take on the next step, a Super User Orientation program – titled “Moving Forward” – was held on 6th April 2017 at Crowne Plaza Doha’s Business Park.

The orientation, which was conducted in a workshop style, was attended by Super Users, Functional Track Leads and ABA SMEs who were led through the a process of awareness and capacity building on the way FORWARD will be implemented and integrated with the existing system.

Speaking at the workshop Mr. Albert Bamboukian, Project Director offered his thoughts in an encouraging speech saying, “We are all citizens of the ABA family and this exact sense of belonging is what will help us ‘Move Forward’. There is no opportunity for us to stop now. Given the challenges, competition & the fast changing environment in the market, we need to keep ourselves a step ahead. We need to be effective and efficient. Our work has to get us the results that matter. ‘Let’s make it happen’ should be our motto. I am confident that we will work as a team to achieve more, for the Ali Bin Ali Group and for everyone.”

Also present at the workshop were Mr Marc Karam (General Manager, Pepsi), Mr Ganesh PK (Group general manager – Finance), Mr Viji Kurian (General Manager – International Agencies), and Mr. Philip Cherian (Finance Planning & Reporting manager).

They also added their sentiments focusing on change being important for growth and how future-focused the FORWARD project is. They reassured those gathered that while the journey would include many challenges, the end result would be rewarding for all.

Mr. Nabil Mourad (COO FMCG) addressed the participants via a video recorded message. He emphasized the importance of FORWARD to ABA Group’s future growth, and confirmed FMCG Division’s commitment to the success of Forward implementation.

Adding an element of fun to the event, a team-building activity took place where, participants were challenged to solve three sets of puzzle that revealed the key messages for the Finance and SCM tracks.

The workshop also included a joint presentation made by Youssef Farajallah Mahmoud (ABA Group PMO manager) and Amer Dakhqan (Intrasoft Project manager), during which they briefed Super Users on the status of the FORWARD project, the achievements and goals. They also discussed the challenges ahead and the role of the Super Users in addressing them.

The event was concluded with a thank you note from Mr Bamboukian and the promise that everyone will work together to make the project a success, taking the Ali Bin Ali Group to new heights.

ABA Forward’s e-HR Partner goes Live!

The ABA Forward HCM system, the e-HR Partner, went live on Sunday (Feb 12) following nearly yearlong preparations and hard work by the ABA Forward team. To mark the occasion, the core HCM team came dressed in the branded Forward T-shirts.

The e-HR Partner, which is one of the biggest internal projects of Ali Bin Ali Group, will empower the business and the people who drive it as well as increase efficiency.

The e-HR partner system was launched on Sunday morning and an email with the e-HR Partner URL has been sent out to all ABA staff members, which also includes their username and initial password. The team has been busy all day, answering all kinds of queries that have started coming in after the big launch.

e-HR Partner is a Human Resources Management system that enables enterprise people management processes. The e-HR partner will integrate information from different applications into one universal database and eliminate the need to re-enter data. It will provide new and enhanced features such as e-Recruitment, eLeave, Employee Self Service and Manager Self Service.

For the first two months after the launch of the HCM system, there will be a period of Parallel Run during which ABA Group will measure the performance of the new Oracle HCM system through using the old “Legacy HRMS” as a yardstick.

To make the transition smooth and manage the change, the Forward team has established a Help Desk for the Forward ERP, including HCM, with the support of ABA IT Department. The HR coordinators of all the divisions will mediate between the employees and the Help Desk in order to address any kind of concern or feedback the staff may have.

Super user’s orientation workshop for the ‘Forward’ project

Taking a step ‘forward’ towards the success of the ongoing ERP project, the ABA Group on Sunday (November 13) organized an orientation program for the HRMS super users. After more than a year of hard work, the dream ERP project is on the verge of becoming a reality. One of the biggest internal project of the Ali Bin Ali Group (ABA), the ‘Forward’ ERP project is going to elevate the company to new heights.

The orientation marked the beginning of a training period for the ‘Super Users’ keeping in mind the big ‘Go live’ event that took place in early February, 2017. It also intended to praise their commitment to HRMS implementation so far.

Mr. Albert Bamboukian, the Project Director, kicked off the event with an encouraging speech. He appreciated the efforts of the team and said, “The dedication and commitment of this team during the training and user acceptance testing will define the success of this project”. He also assured his continuous support and said, “I will be always available for any help”.

The super users who are being trained to lead the change include, Ajay Daniel John, Ganesh Gopal, Pinto Idicula, Farouk Mahmoud, Mihira Binduhewa, Iman Javed, Muhammed Rayees, Elmer Castillo, Emad Hanna, Ivee Teresa Teodoro, Denver Ferdinand, Liza Guzma, Mehdi Bekri, Rachna Mathew and Nikolay Stoichkov.

The ERP project team of ABA along with Intrasoft began the workshop by giving an overview of the project so far. Apart from discussing the different HCM modules, the team discussed about the challenges ahead and the roles and responsibilities of the key users in addressing them.

The event which took place at the Westin Doha Hotel & Spa, aimed at explaining how the core team with the help of Intrasoft will really decide the success of the project and will take ABA to new heights. Ice breaker events and team activities were organized to highlight the importance of team work and positive outlook.

The event was concluded in a very positive note with a cake cutting ceremony and a promise to spearhead the big change within the ABA Group that will benefit each and every employee.