We have completed 140 days since the Forward e-HR Partner ‘Go Live’. On this occasion, we want to share with you some important information about the system and how it is affecting ABA’s daily HR and Admin operations.
Forward e-HR Partner is already achieving the objectives for which it has been implemented.
The Self Service HR facility is the most ‘visible’ component of the system, which is handling and processing requests from all ABA staff members. The usefulness, ease of use and reliability of the system are becoming more evident with time and through users’ interactions.
Thanks to the dedication, commitment and hard work of the e-HR Partner implementation team (Business Partners, HR Division coordinators, Help Desk staff), we are almost ready to completely replace the old HRMS with the Forward e-HR Partners.
Number of transactions performed by e-HR Partner ‘Go Live’: 12,545.
Company letters request 2,138
Documents of record 69
Education and qualification 37
Other professional qualification 72
Medical insurance request 57
Personal information 952
Ticket information request 1,323
Exit permit request 279
Change bank account request 123
Approval process 4,312
Training request 179
Forward Help Desk
Integral to the Forward system’s full implementation at ABA is the establishment of a support mechanism for the system. Accordingly, part of the Forward system support is the Forward Help Desk, which was launched simultaneously with the e-HR Partner Go Live. The Forward Help Desk is run by the ABA IT Department and located within the department.
The Forward Help Desk has received 1,954 requests, closing 1,840 requests to date – which accounts for around 95% of all requests.